Chargeable weight is the weight used to calculate the rate Customer will be charged, either it will be Actual weight or Volumetric weight (L X B X H (in cms) / 5000 ).
Actual weight is the weight of the items displayed on weighing scale.For Volumetric Weight use measuring tape to determine the weight. If the shipment is not dense but bigger in size than take Length x Breath x Height in centimeters and divide it by 5000 to get the weight.
Actual weight (weighing scale weight) or Volumetric weight whichever is higher will be charged.
Increase fraction of weight to next Kg if it is above 100 gms (e.g. 1.101 kg will be considered at 2 Kg / 2.101 kg will be considered as 3 Kg)
If the shipment is not dense but bigger in size than take Length x Breath x Height in centimeters and divide it by 5000 to get the weight.
A fuel surcharge is a flat rate that allows the cost of fuel to be incorporated into shipping rates in a fair manner and allows shippers to have a fixed fuel cost they can count. A fuel surcharge accounts for fluctuating fuel prices and the average cost of transporting goods.
To ensure that packages are delivered safely and securely the following packaging guidelines to be followed.
KYC establishes trust in a business relationship and give organization an insight into the nature of customer activities. They are a crucial part of the onboarding process while availing services from SM Express and can significantly improve the servicing and monetary management in business relationship.