{"id":5052,"date":"2026-05-09T10:41:59","date_gmt":"2026-05-09T10:41:59","guid":{"rendered":"https:\/\/smexpresslogistics.com\/newsite\/?page_id=5052"},"modified":"2026-05-09T10:47:07","modified_gmt":"2026-05-09T10:47:07","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/smexpresslogistics.com\/newsite\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5052\" class=\"elementor elementor-5052\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9912aca e-flex e-con-boxed e-con e-parent\" data-id=\"9912aca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-442ac8e elementor-widget elementor-widget-html\" data-id=\"442ac8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"sm-support-pro\">\r\n\r\n<style>\r\n.sm-support-pro,\r\n.sm-support-pro *{\r\n  box-sizing:border-box;\r\n}\r\n\r\n.sm-support-pro{\r\n  --red:#e51a4b;\r\n  --blue:#405c91;\r\n  --dark:#14213d;\r\n  --text:#555;\r\n  --border:#e6eaf2;\r\n  --light:#f7f9fc;\r\n  font-family:Arial,sans-serif;\r\n  color:var(--text);\r\n}\r\n\r\n.sm-support-pro .support-wrap{\r\n  max-width:1180px;\r\n  margin:40px auto;\r\n  padding:0 15px;\r\n}\r\n\r\n.sm-support-pro .support-title{\r\n  text-align:center;\r\n  margin-bottom:25px;\r\n}\r\n\r\n.sm-support-pro .support-title h2{\r\n  margin:0;\r\n  color:var(--dark);\r\n  font-size:34px;\r\n  font-weight:900;\r\n}\r\n\r\n.sm-support-pro .support-title span{\r\n  color:var(--red);\r\n}\r\n\r\n\/* Horizontal Nav *\/\r\n.sm-support-pro .support-tabs{\r\n  display:flex;\r\n  gap:12px;\r\n  justify-content:center;\r\n  flex-wrap:wrap;\r\n  background:#fff;\r\n  padding:16px;\r\n  border-radius:24px;\r\n  border:1px solid var(--border);\r\n  box-shadow:0 18px 45px rgba(20,35,70,.08);\r\n  margin-bottom:28px;\r\n}\r\n\r\n.sm-support-pro .support-tab{\r\n  border:0;\r\n  background:var(--light);\r\n  color:var(--blue);\r\n  padding:14px 26px;\r\n  border-radius:50px;\r\n  font-size:16px;\r\n  font-weight:900;\r\n  cursor:pointer;\r\n  transition:.3s ease;\r\n}\r\n\r\n.sm-support-pro .support-tab:hover,\r\n.sm-support-pro .support-tab.active{\r\n  background:linear-gradient(135deg,var(--red),#ff6b8e);\r\n  color:#fff;\r\n  transform:translateY(-2px);\r\n  box-shadow:0 12px 28px rgba(229,26,75,.25);\r\n}\r\n\r\n\/* Form Card *\/\r\n.sm-support-pro .form-card{\r\n  background:#fff;\r\n  border:1px solid var(--border);\r\n  border-radius:28px;\r\n  padding:35px;\r\n  box-shadow:0 22px 60px rgba(20,35,70,.09);\r\n}\r\n\r\n.sm-support-pro .support-form{\r\n  display:none;\r\n  animation:smFade .4s ease;\r\n}\r\n\r\n.sm-support-pro .support-form.active{\r\n  display:block;\r\n}\r\n\r\n@keyframes smFade{\r\n  from{opacity:0;transform:translateY(15px);}\r\n  to{opacity:1;transform:translateY(0);}\r\n}\r\n\r\n.sm-support-pro h3{\r\n  margin:0 0 20px;\r\n  color:var(--blue);\r\n  font-size:25px;\r\n  font-weight:900;\r\n  text-transform:uppercase;\r\n}\r\n\r\n.sm-support-pro h3 span{\r\n  color:var(--red);\r\n}\r\n\r\n.sm-support-pro h4{\r\n  margin:25px 0 15px;\r\n  color:var(--dark);\r\n  font-size:22px;\r\n  font-weight:700;\r\n}\r\n\r\n.sm-support-pro .form-grid{\r\n  display:grid;\r\n  grid-template-columns:1fr 1fr;\r\n  gap:20px;\r\n}\r\n\r\n.sm-support-pro .full{\r\n  grid-column:1 \/ -1;\r\n}\r\n\r\n.sm-support-pro input,\r\n.sm-support-pro textarea,\r\n.sm-support-pro select{\r\n  width:100%;\r\n  border:1px solid #d7dce6;\r\n  background:#fff;\r\n  padding:15px 16px;\r\n  border-radius:12px;\r\n  font-size:15px;\r\n  font-family:Arial,sans-serif;\r\n  outline:none;\r\n  transition:.3s ease;\r\n}\r\n\r\n.sm-support-pro textarea{\r\n  min-height:130px;\r\n  resize:vertical;\r\n}\r\n\r\n.sm-support-pro input:focus,\r\n.sm-support-pro textarea:focus,\r\n.sm-support-pro select:focus{\r\n  border-color:var(--red);\r\n  box-shadow:0 0 0 4px rgba(229,26,75,.10);\r\n}\r\n\r\n.sm-support-pro .submit-btn{\r\n  margin-top:24px;\r\n  border:0;\r\n  background:linear-gradient(135deg,var(--red),#ff6b8e);\r\n  color:#fff;\r\n  padding:15px 38px;\r\n  border-radius:50px;\r\n  font-size:16px;\r\n  font-weight:900;\r\n  cursor:pointer;\r\n  box-shadow:0 14px 30px rgba(229,26,75,.28);\r\n  transition:.3s ease;\r\n}\r\n\r\n.sm-support-pro .submit-btn:hover{\r\n  transform:translateY(-3px);\r\n  box-shadow:0 18px 40px rgba(229,26,75,.35);\r\n}\r\n\r\n@media(max-width:768px){\r\n  .sm-support-pro .support-title h2{\r\n    font-size:28px;\r\n  }\r\n\r\n  .sm-support-pro .support-tabs{\r\n    justify-content:flex-start;\r\n    overflow-x:auto;\r\n    flex-wrap:nowrap;\r\n  }\r\n\r\n  .sm-support-pro .support-tab{\r\n    white-space:nowrap;\r\n    font-size:15px;\r\n    padding:12px 20px;\r\n  }\r\n\r\n  .sm-support-pro .form-card{\r\n    padding:24px 18px;\r\n    border-radius:22px;\r\n  }\r\n\r\n  .sm-support-pro .form-grid{\r\n    grid-template-columns:1fr;\r\n    gap:15px;\r\n  }\r\n\r\n  .sm-support-pro .full{\r\n    grid-column:auto;\r\n  }\r\n\r\n  .sm-support-pro h3{\r\n    font-size:21px;\r\n  }\r\n\r\n  .sm-support-pro h4{\r\n    font-size:19px;\r\n  }\r\n\r\n  .sm-support-pro .submit-btn{\r\n    width:100%;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"support-wrap\">\r\n\r\n  <div class=\"support-title\">\r\n    <h2><span>Customer<\/span> Support<\/h2>\r\n  <\/div>\r\n\r\n  <div class=\"support-tabs\">\r\n    <button class=\"support-tab active\" data-tab=\"pickup\">Pickup Request<\/button>\r\n    <button class=\"support-tab\" data-tab=\"complain\">Register Complain<\/button>\r\n    <button class=\"support-tab\" data-tab=\"sales\">Sales Enquiry<\/button>\r\n  <\/div>\r\n\r\n  <div class=\"form-card\">\r\n\r\n    <!-- Pickup Request -->\r\n    <form id=\"pickup\" class=\"support-form active\" action=\"https:\/\/formsubmit.co\/support@smexpresslogistics.com\" method=\"POST\">\r\n\r\n      <input type=\"hidden\" name=\"_subject\" value=\"New Pickup Request\">\r\n      <input type=\"hidden\" name=\"_captcha\" value=\"false\">\r\n\r\n      <h3><span>Pickup<\/span> Request<\/h3>\r\n\r\n      <h4>Booking Details<\/h4>\r\n\r\n      <div class=\"form-grid\">\r\n        <input type=\"text\" name=\"Company Name\" placeholder=\"Company Name\" required>\r\n        <input type=\"text\" name=\"Person Name\" placeholder=\"Person Name\" required>\r\n\r\n        <input class=\"full\" type=\"tel\" name=\"Phone\" placeholder=\"Phone\" required>\r\n\r\n        <textarea class=\"full\" name=\"Pickup Address\" placeholder=\"Pickup Address\"><\/textarea>\r\n\r\n        <input class=\"full\" type=\"text\" name=\"Pickup Time\" placeholder=\"Pickup Time\">\r\n      <\/div>\r\n\r\n      <h4>Shipment Details<\/h4>\r\n\r\n      <div class=\"form-grid\">\r\n        <input type=\"text\" name=\"Weight\" placeholder=\"Weight\">\r\n        <input type=\"text\" name=\"Number of boxes\" placeholder=\"Number of boxes\">\r\n\r\n        <input type=\"text\" name=\"Content\" placeholder=\"Content\">\r\n        <input type=\"text\" name=\"Invoice Value\" placeholder=\"Invoice Value\">\r\n\r\n        <input type=\"text\" name=\"Destination\" placeholder=\"Destination\">\r\n        <input type=\"text\" name=\"Pincode\" placeholder=\"Pincode\">\r\n\r\n        <select name=\"Mode Of Transport\">\r\n          <option value=\"\">Mode Of Transport<\/option>\r\n          <option>Surface<\/option>\r\n          <option>Air<\/option>\r\n          <option>Train<\/option>\r\n        <\/select>\r\n\r\n        <select name=\"Mode Of Payment\">\r\n          <option value=\"\">Mode Of Payment<\/option>\r\n          <option>Cash<\/option>\r\n          <option>Credit<\/option>\r\n          <option>To Pay<\/option>\r\n        <\/select>\r\n\r\n        <textarea class=\"full\" name=\"Comments \/ Remarks\" placeholder=\"Comments \/ Remarks\"><\/textarea>\r\n      <\/div>\r\n\r\n      <button type=\"submit\" class=\"submit-btn\">Submit Request<\/button>\r\n\r\n    <\/form>\r\n\r\n    <!-- Register Complain -->\r\n    <form id=\"complain\" class=\"support-form\" action=\"https:\/\/formsubmit.co\/support@smexpresslogistics.com\" method=\"POST\">\r\n\r\n      <input type=\"hidden\" name=\"_subject\" value=\"New Complaint\">\r\n      <input type=\"hidden\" name=\"_captcha\" value=\"false\">\r\n\r\n      <h3><span>Register<\/span> Complain<\/h3>\r\n\r\n      <div class=\"form-grid\">\r\n\r\n        <select class=\"full\" name=\"Complaint Type\">\r\n          <option value=\"\">Complain<\/option>\r\n          <option>Delay Delivery<\/option>\r\n          <option>Damage Shipment<\/option>\r\n          <option>Wrong Delivery<\/option>\r\n          <option>Other<\/option>\r\n        <\/select>\r\n\r\n        <input type=\"text\" name=\"Company Name\" placeholder=\"Company Name\">\r\n        <input type=\"text\" name=\"Name\" placeholder=\"Name\">\r\n\r\n        <input type=\"tel\" name=\"Mobile Number\" placeholder=\"Mobile Number\">\r\n        <input type=\"email\" name=\"Email Id\" placeholder=\"Email Id.\">\r\n\r\n        <textarea class=\"full\" name=\"Complaint Message\" placeholder=\"Write your complain here\"><\/textarea>\r\n\r\n      <\/div>\r\n\r\n      <button type=\"submit\" class=\"submit-btn\">Submit Complain<\/button>\r\n\r\n    <\/form>\r\n\r\n    <!-- Sales Enquiry -->\r\n    <form id=\"sales\" class=\"support-form\" action=\"https:\/\/formsubmit.co\/support@smexpresslogistics.com\" method=\"POST\">\r\n\r\n      <input type=\"hidden\" name=\"_subject\" value=\"New Sales Enquiry\">\r\n      <input type=\"hidden\" name=\"_captcha\" value=\"false\">\r\n\r\n      <h3><span>Sales<\/span> Enquiry<\/h3>\r\n\r\n      <h4>Your Information<\/h4>\r\n\r\n      <div class=\"form-grid\">\r\n\r\n        <input type=\"text\" name=\"Company Name\" placeholder=\"Company Name\">\r\n        <input type=\"text\" name=\"Person Name\" placeholder=\"Person Name\">\r\n\r\n        <input type=\"tel\" name=\"Mobile Number\" placeholder=\"Mobile Number\">\r\n        <input type=\"text\" name=\"Industry\" placeholder=\"Industry\">\r\n\r\n        <input type=\"text\" name=\"Situated @\" placeholder=\"Situated @\">\r\n        <input type=\"text\" name=\"City\" placeholder=\"City\">\r\n\r\n      <\/div>\r\n\r\n      <h4>Shipment Details<\/h4>\r\n\r\n      <div class=\"form-grid\">\r\n\r\n        <input type=\"text\" name=\"Weight per piece\" placeholder=\"Weight per piece\">\r\n        <input type=\"text\" name=\"Content\" placeholder=\"Content\">\r\n\r\n        <input type=\"text\" name=\"B2B \/ B2C\" placeholder=\"B2B \/ B2C\">\r\n        <input type=\"text\" name=\"Destinations\" placeholder=\"Destinations\">\r\n\r\n        <select class=\"full\" name=\"Preferred Mode\">\r\n          <option value=\"\">Preferred Mode<\/option>\r\n          <option>Surface<\/option>\r\n          <option>Air<\/option>\r\n          <option>Train<\/option>\r\n        <\/select>\r\n\r\n        <input class=\"full\" type=\"text\" name=\"Current Service Provider\" placeholder=\"Current Service Provider\">\r\n\r\n        <input class=\"full\" type=\"text\" name=\"Monthly Logistic Billing\" placeholder=\"Monthly Logistic Billing\">\r\n\r\n        <input class=\"full\" type=\"text\" name=\"Support Required From Us\" placeholder=\"Support Required From Us\">\r\n\r\n      <\/div>\r\n\r\n      <button type=\"submit\" class=\"submit-btn\">Submit Enquiry<\/button>\r\n\r\n    <\/form>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n\r\n  const section = document.querySelector(\".sm-support-pro\");\r\n\r\n  if(!section) return;\r\n\r\n  const tabs = section.querySelectorAll(\".support-tab\");\r\n  const forms = section.querySelectorAll(\".support-form\");\r\n\r\n 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