{"id":3576,"date":"2024-09-17T16:39:54","date_gmt":"2024-09-17T16:39:54","guid":{"rendered":"https:\/\/themexriver.com\/wp\/logistify\/?page_id=3576"},"modified":"2026-05-11T07:32:59","modified_gmt":"2026-05-11T07:32:59","slug":"service-guide","status":"publish","type":"page","link":"https:\/\/smexpresslogistics.com\/newsite\/service-guide\/","title":{"rendered":"Service Guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3576\" class=\"elementor elementor-3576\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13edebb elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"13edebb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31e0a17\" data-id=\"31e0a17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc488db elementor-widget elementor-widget-tx_image_box elh-el tx_image_box\" data-id=\"fc488db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_5&quot;,&quot;image_1&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/smexpresslogistics.com\\\/newsite\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/a1-circle-1.webp&quot;,&quot;id&quot;:3179,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;image_2&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/smexpresslogistics.com\\\/newsite\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/a1-cloud-1.webp&quot;,&quot;id&quot;:3180,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;image_3&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/smexpresslogistics.com\\\/newsite\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/a1-cloud-2.webp&quot;,&quot;id&quot;:3181,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;image_4&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/smexpresslogistics.com\\\/newsite\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/a1-cloud-3.webp&quot;,&quot;id&quot;:3182,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;image_5&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/smexpresslogistics.com\\\/newsite\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/a1-plane.webp&quot;,&quot;id&quot;:3183,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;enable_shape&quot;:&quot;yes&quot;}\" data-widget_type=\"tx_image_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"laa-animate-1-area fix\">\r\n    <div class=\"laa-animate-1-wrap text-center p-relative\">\r\n                <div class=\"laa-animate-1-circle\">\r\n            <img decoding=\"async\"\r\n                src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2024\/09\/a1-circle-1.webp\"\r\n                alt=\"a1-circle-1\">\r\n        <\/div>\r\n        \r\n                <div class=\"laa-animate-1-cloud-1\">\r\n            <img decoding=\"async\"\r\n                src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2024\/09\/a1-cloud-1.webp\"\r\n                alt=\"a1-cloud-1\">\r\n        <\/div>\r\n        \r\n                <div class=\"laa-animate-1-cloud-2\">\r\n            <img decoding=\"async\"\r\n                src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2024\/09\/a1-cloud-2.webp\"\r\n                alt=\"a1-cloud-2\">\r\n        <\/div>\r\n        \r\n                <div class=\"laa-animate-1-cloud-3\">\r\n            <img decoding=\"async\"\r\n                src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2024\/09\/a1-cloud-3.webp\"\r\n                alt=\"a1-cloud-3\">\r\n        <\/div>\r\n        \r\n                <div class=\"laa-animate-1-plane\">\r\n            <img decoding=\"async\"\r\n                src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2024\/09\/a1-plane.webp\"\r\n                alt=\"a1-plane\">\r\n        <\/div>\r\n        \r\n                <svg class=\"laa-animate-1-bg-shape laa-pattn-two\" width=\"210\" height=\"140\" viewBox=\"0 0 210 140\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <rect class=\"laa-pattn-two-2\" opacity=\"0.16\" width=\"70\" height=\"70\" transform=\"matrix(-1 -8.74228e-08 -8.74228e-08 1 140 70)\" fill=\"#1A2D4E\"\/>\r\n            <rect class=\"laa-pattn-two-3\" opacity=\"0.16\" width=\"70\" height=\"70\" transform=\"matrix(-1 -8.74228e-08 -8.74228e-08 1 210 70)\" fill=\"#27AAE2\"\/>\r\n            <rect class=\"laa-pattn-two-1\" opacity=\"0.56\" width=\"70\" height=\"70\" transform=\"matrix(-1 -8.74228e-08 -8.74228e-08 1 70 70)\" fill=\"white\"\/>\r\n            <rect class=\"laa-pattn-two-4\" opacity=\"0.08\" width=\"70\" height=\"70\" transform=\"matrix(-1 -8.74228e-08 -8.74228e-08 1 140 0)\" fill=\"#F62459\"\/>\r\n        <\/svg>\r\n            <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6684e0e e-flex e-con-boxed e-con e-parent\" data-id=\"6684e0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb77bd elementor-widget elementor-widget-html\" data-id=\"1eb77bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"sm-service-pro\">\r\n\r\n<style>\r\n.sm-service-pro,\r\n.sm-service-pro *{\r\n  box-sizing:border-box;\r\n}\r\n\r\n.sm-service-pro{\r\n  --red:#ee174c;\r\n  --blue:#405c91;\r\n  --dark:#14213d;\r\n  --text:#5b6473;\r\n  --light:#f6f8fc;\r\n  --border:#e5eaf3;\r\n  font-family:Arial, sans-serif;\r\n  color:var(--text);\r\n}\r\n\r\n.sm-service-pro .service-section{\r\n  max-width:1200px;\r\n  margin:40px auto;\r\n  padding:0 15px;\r\n}\r\n\r\n\/* TITLE *\/\r\n.sm-service-pro .service-title{\r\n  text-align:center;\r\n  margin-bottom:22px;\r\n}\r\n\r\n.sm-service-pro .service-title h2{\r\n  margin:0;\r\n  font-size:34px;\r\n  color:var(--dark);\r\n  font-weight:900;\r\n}\r\n\r\n.sm-service-pro .service-title span{\r\n  color:var(--red);\r\n}\r\n\r\n\/* MENU *\/\r\n.sm-service-pro .service-menu{\r\n  background:#fff;\r\n  border:1px solid var(--border);\r\n  border-radius:24px;\r\n  padding:16px;\r\n  margin-bottom:25px;\r\n  box-shadow:0 16px 45px rgba(20,35,70,.08);\r\n}\r\n\r\n.sm-service-pro .menu-slider-wrap{\r\n  display:flex;\r\n  align-items:center;\r\n  gap:10px;\r\n}\r\n\r\n.sm-service-pro .menu-arrow{\r\n  width:38px;\r\n  height:38px;\r\n  border:0;\r\n  border-radius:50%;\r\n  background:var(--blue);\r\n  color:#fff;\r\n  font-size:22px;\r\n  font-weight:800;\r\n  cursor:pointer;\r\n  transition:.3s ease;\r\n  flex:0 0 auto;\r\n}\r\n\r\n.sm-service-pro .menu-arrow:hover{\r\n  background:var(--red);\r\n  transform:scale(1.08);\r\n}\r\n\r\n.sm-service-pro .service-tabs{\r\n  list-style:none;\r\n  display:flex;\r\n  gap:10px;\r\n  overflow-x:auto;\r\n  scroll-behavior:smooth;\r\n  padding:4px;\r\n  margin:0;\r\n  flex:1;\r\n  scrollbar-width:none;\r\n}\r\n\r\n.sm-service-pro .service-tabs::-webkit-scrollbar{\r\n  display:none;\r\n}\r\n\r\n.sm-service-pro .service-tabs li{\r\n  flex:0 0 auto;\r\n}\r\n\r\n.sm-service-pro .tab-btn{\r\n  border:1px solid var(--border);\r\n  background:var(--light);\r\n  color:var(--blue);\r\n  padding:12px 18px;\r\n  border-radius:50px;\r\n  font-size:15px;\r\n  font-weight:800;\r\n  cursor:pointer;\r\n  white-space:nowrap;\r\n  transition:.3s ease;\r\n}\r\n\r\n.sm-service-pro .tab-btn:hover,\r\n.sm-service-pro .tab-btn.active{\r\n  background:linear-gradient(135deg,var(--red),#ff5f83);\r\n  color:#fff;\r\n  border-color:var(--red);\r\n  box-shadow:0 10px 25px rgba(238,23,76,.22);\r\n  transform:translateY(-2px);\r\n}\r\n\r\n\/* CONTENT *\/\r\n.sm-service-pro .service-content{\r\n  background:#fff;\r\n  border:1px solid var(--border);\r\n  border-radius:26px;\r\n  padding:38px;\r\n  min-height:430px;\r\n  box-shadow:0 18px 50px rgba(20,35,70,.08);\r\n  overflow:hidden;\r\n}\r\n\r\n.sm-service-pro .tab-content{\r\n  display:none;\r\n  animation:smServiceFade .4s ease;\r\n}\r\n\r\n.sm-service-pro .tab-content.active{\r\n  display:block;\r\n}\r\n\r\n@keyframes smServiceFade{\r\n  from{\r\n    opacity:0;\r\n    transform:translateY(15px);\r\n  }\r\n  to{\r\n    opacity:1;\r\n    transform:translateY(0);\r\n  }\r\n}\r\n\r\n.sm-service-pro h2{\r\n  color:var(--blue);\r\n  font-size:28px;\r\n  margin:0 0 18px;\r\n  font-weight:900;\r\n}\r\n\r\n.sm-service-pro h2 span{\r\n  color:var(--red);\r\n}\r\n\r\n.sm-service-pro p{\r\n  font-size:17px;\r\n  line-height:1.85;\r\n  margin:0 0 16px;\r\n  text-align:justify;\r\n}\r\n\r\n.sm-service-pro .content-list{\r\n  padding-left:22px;\r\n  font-size:17px;\r\n  line-height:1.8;\r\n}\r\n\r\n.sm-service-pro .content-list li{\r\n  margin-bottom:10px;\r\n}\r\n\r\n.sm-service-pro .info-box{\r\n  background:linear-gradient(135deg,#fff,#f7f9ff);\r\n  border:1px solid var(--border);\r\n  border-left:5px solid var(--red);\r\n  border-radius:18px;\r\n  padding:22px;\r\n  margin-bottom:20px;\r\n  box-shadow:0 10px 28px rgba(0,0,0,.06);\r\n}\r\n\r\n.sm-service-pro .guide-image{\r\n  width:100%;\r\n  max-width:900px;\r\n  height:auto;\r\n  display:block;\r\n  margin:20px auto;\r\n  border-radius:18px;\r\n  box-shadow:0 16px 40px rgba(0,0,0,.15);\r\n}\r\n\r\n.sm-service-pro .download-btn{\r\n  display:inline-block;\r\n  background:var(--red);\r\n  color:#fff !important;\r\n  padding:14px 28px;\r\n  border-radius:50px;\r\n  text-decoration:none;\r\n  font-weight:900;\r\n  font-size:17px;\r\n  box-shadow:0 12px 26px rgba(238,23,76,.25);\r\n  transition:.3s ease;\r\n}\r\n\r\n.sm-service-pro .download-btn:hover{\r\n  background:var(--blue);\r\n  transform:translateY(-2px);\r\n}\r\n\r\n\/* FAQ *\/\r\n.sm-service-pro .faq-box{\r\n  border:1px solid var(--border);\r\n  border-radius:16px;\r\n  margin-bottom:14px;\r\n  overflow:hidden;\r\n  background:#fff;\r\n  box-shadow:0 8px 24px rgba(0,0,0,.06);\r\n}\r\n\r\n.sm-service-pro .faq-question{\r\n  width:100%;\r\n  border:0;\r\n  background:var(--light);\r\n  color:var(--dark);\r\n  padding:17px 20px;\r\n  font-size:17px;\r\n  font-weight:900;\r\n  text-align:left;\r\n  cursor:pointer;\r\n  display:flex;\r\n  justify-content:space-between;\r\n  gap:15px;\r\n  align-items:center;\r\n}\r\n\r\n.sm-service-pro .faq-question span{\r\n  color:var(--red);\r\n  font-size:24px;\r\n  line-height:1;\r\n}\r\n\r\n.sm-service-pro .faq-answer{\r\n  display:none;\r\n  padding:18px 20px;\r\n  border-top:1px solid var(--border);\r\n}\r\n\r\n.sm-service-pro .faq-box.active .faq-answer{\r\n  display:block;\r\n}\r\n\r\n\/* TABLET *\/\r\n@media(max-width:991px){\r\n  .sm-service-pro .service-section{\r\n    margin:30px auto;\r\n  }\r\n\r\n  .sm-service-pro .service-title h2{\r\n    font-size:30px;\r\n  }\r\n\r\n  .sm-service-pro .service-content{\r\n    padding:30px;\r\n  }\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media(max-width:600px){\r\n  .sm-service-pro .service-section{\r\n    margin:25px auto;\r\n    padding:0 10px;\r\n  }\r\n\r\n  .sm-service-pro .service-title h2{\r\n    font-size:26px;\r\n  }\r\n\r\n  .sm-service-pro .service-menu{\r\n    padding:12px;\r\n    border-radius:18px;\r\n  }\r\n\r\n  .sm-service-pro .menu-arrow{\r\n    width:34px;\r\n    height:34px;\r\n    font-size:19px;\r\n  }\r\n\r\n  .sm-service-pro .tab-btn{\r\n    font-size:14px;\r\n    padding:11px 15px;\r\n  }\r\n\r\n  .sm-service-pro .service-content{\r\n    padding:22px 18px;\r\n    border-radius:20px;\r\n  }\r\n\r\n  .sm-service-pro h2{\r\n    font-size:23px;\r\n  }\r\n\r\n  .sm-service-pro p,\r\n  .sm-service-pro .content-list{\r\n    font-size:16px;\r\n    text-align:left;\r\n  }\r\n\r\n  .sm-service-pro .download-btn{\r\n    width:100%;\r\n    text-align:center;\r\n    font-size:15px;\r\n    padding:13px 18px;\r\n  }\r\n\r\n  .sm-service-pro .faq-question{\r\n    font-size:15px;\r\n    padding:15px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<section class=\"service-section\">\r\n\r\n  <div class=\"service-title\">\r\n    <h2><span>Service<\/span> Guide<\/h2>\r\n  <\/div>\r\n\r\n  <div class=\"service-menu\">\r\n    <div class=\"menu-slider-wrap\">\r\n      <button class=\"menu-arrow\" type=\"button\" onclick=\"smServiceScroll(-260)\">\u2039<\/button>\r\n\r\n      <ul class=\"service-tabs\" id=\"smServiceTabs\">\r\n        <li><button class=\"tab-btn active\" data-tab=\"pincode\">Pincode Finder<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"weight\">Weight Calculation<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"claim\">Claim Policy<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"risk\">Risk Policy<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"fuel\">Fuel Surcharge<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"restricted\">Restricted Items<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"packing\">Packing Guideline<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"indemnity\">Indemnity Letter<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"kyc\">KYC<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"gst\">GST Transporter IDs<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"topay\">Topay City List<\/button><\/li>\r\n        <li><button class=\"tab-btn\" data-tab=\"faqs\">FAQ\u2019s<\/button><\/li>\r\n      <\/ul>\r\n\r\n      <button class=\"menu-arrow\" type=\"button\" onclick=\"smServiceScroll(260)\">\u203a<\/button>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <main class=\"service-content\">\r\n\r\n    <div id=\"pincode\" class=\"tab-content active\">\r\n      <h2><span>Pincode<\/span> Finder<\/h2>\r\n      <p>Download the complete pincode service list to check service availability.<\/p>\r\n      <a class=\"download-btn\" href=\"#\">Download Pincode List<\/a>\r\n    <\/div>\r\n\r\n    <div id=\"weight\" class=\"tab-content\">\r\n      <h2><span>Weight<\/span> Calculation<\/h2>\r\n      <p>Chargeable weight is calculated based on actual weight or volumetric weight, whichever is higher.<\/p>\r\n      <p>Volumetric Weight Formula: Length \u00d7 Breadth \u00d7 Height in centimeters divided by 5000.<\/p>\r\n      <p>If the shipment is bigger in size but lighter in actual weight, volumetric weight will be applied.<\/p>\r\n      <p>Any fraction above 100 grams will be rounded to the next kilogram.<\/p>\r\n    <\/div>\r\n\r\n    <div id=\"claim\" class=\"tab-content\">\r\n      <h2><span>Claim<\/span> Policy<\/h2>\r\n      <p>Customers must refer to SM Claim Settlement Policy for compensation against damage, loss, or acceptable service failure cases.<\/p>\r\n      <ul class=\"content-list\">\r\n        <li>All claims must be submitted within 15 days from the date of booking.<\/li>\r\n        <li>Claim settlement is subject to terms mentioned on the consignment note.<\/li>\r\n        <li>Claim form must include proper supporting documents and approvals.<\/li>\r\n        <li>Invoice value declared at booking will be considered for claim settlement.<\/li>\r\n        <li>Management will take the final decision to accept or reject the claim.<\/li>\r\n        <li>No claim will be accepted for delay caused by natural calamities or uncontrollable events.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div id=\"risk\" class=\"tab-content\">\r\n      <h2><span>Risk<\/span> Policy<\/h2>\r\n      <p>The conditions of carriage printed on the consignment note are binding on the customer.<\/p>\r\n      <p>For uninsured consignments, maximum liability shall be the invoice value or Rs. 1,000, whichever is lower.<\/p>\r\n      <p>For non-document consignments, risk surcharge may be charged as per company policy.<\/p>\r\n      <p>The company will not be responsible for delays caused by accidents, strikes, natural calamities, airline delays, railway delays, or events beyond control.<\/p>\r\n    <\/div>\r\n\r\n    <div id=\"fuel\" class=\"tab-content\">\r\n      <h2><span>Fuel<\/span> Surcharge<\/h2>\r\n      <div class=\"info-box\">\r\n        <h2><span>25%<\/span> Domestic<\/h2>\r\n      <\/div>\r\n      <p>Fuel surcharge allows fluctuating fuel costs to be included in shipping rates in a fair and consistent way.<\/p>\r\n    <\/div>\r\n\r\n    <div id=\"restricted\" class=\"tab-content\">\r\n      <h2><span>Restricted<\/span> Items<\/h2>\r\n      <img decoding=\"async\" class=\"guide-image\" src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2026\/05\/re.png\" alt=\"Restricted Items\">\r\n    <\/div>\r\n\r\n    <div id=\"packing\" class=\"tab-content\">\r\n      <h2><span>Packing<\/span> Guideline<\/h2>\r\n      <p>To ensure safe and secure delivery, customers should follow proper packing guidelines.<\/p>\r\n      <ul class=\"content-list\">\r\n        <li>Use 5\u20137 mm ply carton box.<\/li>\r\n        <li>Wrap all items separately.<\/li>\r\n        <li>Use adequate cushioning material.<\/li>\r\n        <li>Seal the box from all sides with strong tape.<\/li>\r\n        <li>Use shrink wrap to cover the entire box.<\/li>\r\n        <li>Use complete sender and receiver address details.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div id=\"indemnity\" class=\"tab-content\">\r\n      <h2><span>Indemnity<\/span> Letter<\/h2>\r\n      <img decoding=\"async\" class=\"guide-image\" src=\"https:\/\/smexpresslogistics.com\/newsite\/wp-content\/uploads\/2026\/05\/form.jpg\" alt=\"Indemnity Letter\">\r\n    <\/div>\r\n\r\n    <div id=\"kyc\" class=\"tab-content\">\r\n      <h2><span>KYC<\/span><\/h2>\r\n      <div class=\"info-box\">\r\n        <p><strong>Required:<\/strong> PAN Card & GST Certificate<\/p>\r\n      <\/div>\r\n      <p>KYC helps establish trust in the business relationship and supports proper onboarding while using SM Express services.<\/p>\r\n    <\/div>\r\n\r\n    <div id=\"gst\" class=\"tab-content\">\r\n      <h2><span>GST<\/span> Transporter IDs<\/h2>\r\n      <div class=\"info-box\">\r\n        <p><strong># 27AAJCS7347C1Z7<\/strong><\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div id=\"topay\" class=\"tab-content\">\r\n      <h2><span>Topay<\/span> City List<\/h2>\r\n      <div class=\"info-box\">\r\n        <p>Topay city list details can be added here.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div id=\"faqs\" class=\"tab-content\">\r\n      <h2><span>FAQ\u2019s<\/span><\/h2>\r\n\r\n      <div class=\"faq-box\">\r\n        <button class=\"faq-question\" type=\"button\">How should I track my consignment? <span>+<\/span><\/button>\r\n        <div class=\"faq-answer\"><p>You can track your consignment using the tracking option available on the website.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-box\">\r\n        <button class=\"faq-question\" type=\"button\">How to book a consignment? <span>+<\/span><\/button>\r\n        <div class=\"faq-answer\"><p>You can contact the nearest SM Express branch or service team for booking support.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-box\">\r\n        <button class=\"faq-question\" type=\"button\">What are your delivery timings? <span>+<\/span><\/button>\r\n        <div class=\"faq-answer\"><p>Delivery timings depend on the destination, service type, and operational schedule.<\/p><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-box\">\r\n        <button class=\"faq-question\" type=\"button\">Where should I register a complaint? <span>+<\/span><\/button>\r\n        <div class=\"faq-answer\"><p>You can register a complaint through the official customer support channel.<\/p><\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/main>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n  const parent = document.querySelector(\".sm-service-pro\");\r\n  if(!parent) return;\r\n\r\n  const tabs = parent.querySelectorAll(\".tab-btn\");\r\n  const contents = parent.querySelectorAll(\".tab-content\");\r\n  const menu = parent.querySelector(\"#smServiceTabs\");\r\n\r\n  window.smServiceScroll = function(amount){\r\n    if(menu){\r\n      menu.scrollBy({\r\n        left:amount,\r\n        behavior:\"smooth\"\r\n      });\r\n    }\r\n  };\r\n\r\n  function openTab(tabId){\r\n    const target = parent.querySelector(\"#\" + tabId);\r\n    if(!target) return;\r\n\r\n    contents.forEach(content => content.classList.remove(\"active\"));\r\n    tabs.forEach(tab => tab.classList.remove(\"active\"));\r\n\r\n    target.classList.add(\"active\");\r\n\r\n    const activeBtn = parent.querySelector('.tab-btn[data-tab=\"' + tabId + '\"]');\r\n    if(activeBtn){\r\n      activeBtn.classList.add(\"active\");\r\n      activeBtn.scrollIntoView({\r\n        behavior:\"smooth\",\r\n        inline:\"center\",\r\n        block:\"nearest\"\r\n      });\r\n    }\r\n  }\r\n\r\n  tabs.forEach(button => {\r\n    button.addEventListener(\"click\", function(){\r\n      openTab(this.getAttribute(\"data-tab\"));\r\n    });\r\n  });\r\n\r\n  parent.querySelectorAll(\".faq-question\").forEach(question => {\r\n    question.addEventListener(\"click\", function(){\r\n      const box = this.closest(\".faq-box\");\r\n      const icon = this.querySelector(\"span\");\r\n      const active = box.classList.contains(\"active\");\r\n\r\n      parent.querySelectorAll(\".faq-box\").forEach(item => {\r\n        item.classList.remove(\"active\");\r\n        const itemIcon = item.querySelector(\".faq-question span\");\r\n        if(itemIcon) itemIcon.innerHTML = \"+\";\r\n      });\r\n\r\n      if(!active){\r\n        box.classList.add(\"active\");\r\n        if(icon) icon.innerHTML = \"\u2212\";\r\n      }\r\n    });\r\n  });\r\n})();\r\n<\/script>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05585b9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"05585b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ca9d5e\" data-id=\"6ca9d5e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-948ba7e elementor-widget elementor-widget-heading\" data-id=\"948ba7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b1698 elementor-widget elementor-widget-spacer\" data-id=\"40b1698\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f45926 elementor-widget elementor-widget-tx_faq elh-el tx_faq\" data-id=\"5f45926\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_2&quot;}\" data-widget_type=\"tx_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"log-faq-accordion-area ver_2\">\r\n    <div class=\"accordion\" id=\"accordionExample_208\">\r\n                <div class=\"accordion-item faq_active wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-0\">\r\n                <button class=\"accordion-button \"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-0\"\r\n                    aria-expanded=\"true\"\r\n                    aria-controls=\"collapse-208-0\">\r\n                    <span>\r\n                                                1. What types of logistics services do you offer?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-0\"\r\n            class=\"accordion-collapse collapse show\"\r\n            aria-labelledby=\"heading-208-0\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        We provide a complete range of logistics solutions including domestic courier services, express delivery, air cargo, surface cargo, warehousing, and supply chain management across PAN India.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-1\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-1\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-1\">\r\n                    <span>\r\n                                                2. How can I track my shipment?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-1\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-1\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        You can easily track your shipment using our real-time tracking system available on our website. Simply enter your consignment number in the tracking section to get live updates.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-2\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-2\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-2\">\r\n                    <span>\r\n                                                3. What is the delivery time for shipments?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-2\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-2\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        Delivery timelines depend on the destination, service type, and mode of transport (air\/surface). However, we ensure fast and timely deliveries with optimized routes and strong logistics network.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-3\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-3\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-3\">\r\n                    <span>\r\n                                                4. Do you offer express or urgent delivery services?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-3\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-3\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        Yes, we offer express and priority delivery services for urgent shipments to ensure faster transit and timely delivery.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-4\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-4\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-4\">\r\n                    <span>\r\n                                                5. How can I request a shipping quote?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-4\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-4\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        You can request a quote by contacting our team or using our rate calculator tool on the website. Provide shipment details like weight, destination, and service type to get an accurate estimate.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-5\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-5\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-5\">\r\n                    <span>\r\n                                                6. Are there any restricted or prohibited items?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-5\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-5\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        Yes, certain items like hazardous materials, explosives, flammable substances, and restricted goods are not allowed. Please refer to our Restricted Items section for complete details.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-6\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-6\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-6\">\r\n                    <span>\r\n                                                7. How do you ensure the safety of my shipment?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-6\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-6\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        We follow strict handling procedures, secure packaging guidelines, and advanced tracking systems to ensure your shipment reaches safely without damage or loss.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-7\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-7\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-7\">\r\n                    <span>\r\n                                                8. Do you provide insurance or risk coverage?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-7\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-7\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        Yes, we provide risk coverage and insurance options as per company policy to protect your shipment against unforeseen events during transit.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-8\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-8\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-8\">\r\n                    <span>\r\n                                                9. What documents are required for shipping?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-8\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-8\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        Basic documents like Invoice, KYC (PAN &amp; GST), and shipment details are required depending on the type of shipment.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item  wow fadeInUp\"  data-wow-delay=\"200ms\" data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-208-9\">\r\n                <button class=\"accordion-button collapsed\"\r\n                    type=\"button\"\r\n                    data-bs-toggle=\"collapse\"\r\n                    data-bs-target=\"#collapse-208-9\"\r\n                    aria-expanded=\"false\"\r\n                    aria-controls=\"collapse-208-9\">\r\n                    <span>\r\n                                                10. Do you provide customized logistics solutions?                    <\/span>\r\n                <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-208-9\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-208-9\"\r\n            data-bs-parent=\"#accordionExample_208\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text\">\r\n                        Yes, we offer tailor-made logistics and supply chain solutions based on your business requirements to improve efficiency and reduce costs.                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n            <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Guide \u2039 Pincode Finder Weight Calculation Claim Policy Risk Policy Fuel Surcharge Restricted Items Packing Guideline Indemnity Letter KYC GST Transporter IDs Topay City List FAQ\u2019s \u203a Pincode Finder Download the complete pincode service list to check service availability. Download Pincode List Weight Calculation Chargeable weight is calculated based on actual weight or volumetric [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-3576","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/pages\/3576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/comments?post=3576"}],"version-history":[{"count":44,"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/pages\/3576\/revisions"}],"predecessor-version":[{"id":5080,"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/pages\/3576\/revisions\/5080"}],"wp:attachment":[{"href":"https:\/\/smexpresslogistics.com\/newsite\/wp-json\/wp\/v2\/media?parent=3576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}