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“To match the Global service standard by adopting change management practices, investment in talent & technology and innovating products & Services. ”
“To be among the top ten express logistics Company in India; This we can do by creating an entrepreneurship opportunities for aspiring individuals through unique Franchise system, diversifying business, inorganic growth, talent acquisition, continuous training and by adoption of the best Industry practices”.
SM is one of the India’s leading logistics company, providing specialized logistics services across multimodal Courier operation since 1996. The Company, registered in Mumbai, has made a mark for itself, all thanks to the superior quality of its services. It has expanded its activities to other areas of logistics and supply chain solutions also.
Promoted By Late Mr. Shrawan K Chaudhary and managed by some of the most experienced professionals in the industry, SM currently operate 200 offices in India and supported by larger network of franchise offices across India.
As a logistics service provider, SM takes a solution approach and serve the entire supply chain of customers. SM is uniquely positioned to provide tailored solutions to each of its customers and thereby facilitate in reducing costs and increasing the efficiency of their supply chain.
Team SM continues its reforms through customer centric innovations and expansion plans. SM has executed major shifts in Information Technology by upgrading systems for advance tracking and real-time information to empower customers for “Ease of Doing the Business”.
Proactive responses from customer service team, excellent delivery management process, new products and services to suit customer requirements, analysis of customer feedback & delivering commitments, visibility of reports and responsible and transparent management practices remains the hallmark of SM services. SM express is the market leader in special segment of business and will continue for years to come.
SM’s experience, commitment and determination to succeed ensures that customer receives the best possible delivery experience with personal attention regardless of whether the need is large or small.
SM offers reliability and knowledge of a large company with the friendliness of small business. Over 26 years SM has continued to grow larger and stronger, whilst maintaining the personal touch with its customers.
Chaudhary Ji is truly one of the most inspiring personalities of our time. His immense modesty and down-to-earth charm deceptively hide the magnitudes of his persona and his inspiring accomplishments. He is a personality of many dimensions and achievements. He is a true Karamyogi whose contributions to the community, which need to be acknowledged and recognized.
Chaudhary Ji was born on 04/02/1976 in Nagaur (Rajasthan). His father Mukna Ram and mother Ratni Devi are Philanthropic, religious minded and spiritual. He followed the path showed him by his parents “No one’s better than you, sharwan, but you’re better than nobody.” is one of the saying of his parents which guided his life goals.
He did his graduation from Rajasthan University. He started working as a delivery executive in Prakash Airfreight to support his routine expenditure. From there he learned key points about the logistics industry which is the most important component of his business. He believes 'fortune favors the brave'. He always wanted to adopt and learn new things and spent his initial days learning how the logistics industry works. He actively participated in Team management and leadership programs of Landmark. He strongly believed that only hard work, a practical approach, and an inborn sense of business can make him a successful businessman. After crossing many hurdles, he started SM Express in 1996. Chaudhary Ji not only followed his dream but also trained his brother Mr. Shivkaran to lead organisation. As he always said “MY PEOPLE ARE MY STRENGTH AND MY POSSIBILITY”
Spend a few hours with him and one would realize so many of his great deeds that will never be talked about. What People quickly admire about him is his resilience, born of too much struggle; his empathy, born of too much grief. He’s a man who learned early on to treat every person he meets with respect and dignity.
He held various roles and positions in the Lions Club of Heritage Galaxy and former secretary of Bombay Courier Association.
In a very understated way, he tried to change the face of his village Akora. From abject poverty to meeting the necessities of life. From dependence to freedom. From backwardness to progress and from despair to hope. For Chaudhary Ji, these projects gave him a humble sense of happiness, a way of living his values, and, above all, playing a leadership role even as a respectable, caring, corporate citizen.
The Philosophy of Chaudhary Ji is “Give to the world the best you can, and the best will come back to you automatically” has virtually been a proverbial come true by the fact that today, SM Express is a name that stands synonymous not only for quality services but also for its contributions towards the welfare of society and upliftment of the needy.
After the untimely demise of Chaudhary Ji, Mrs. Seema put herself in his shoes and lead SM with the same vision, enthusiasm, and values as framed by Chaudhary Ji. Mrs. Seema took over as Chairman and MD of SM in 2019.
She is also a homemaker, the mother of three children, and the matriarch of the SM family. As Chairman, Mrs. Seema has taken SM to an altogether higher growth trajectory with her sheer determination and inclination to be part of important business decisions. She has developed a subtle understanding of the Courier business in a short span of time and comes across as a very focused Chairman who clearly drives for making an impact, speaks her mind, while at the same time she understands the need to drive the business as well.
When not occupied with work, she loves to read and listen to spiritual and religious texts and she is a big believer of mystic poet and saint Kabir Dasji. Though timid, her personality is sure to turn heads around.
She is a woman on a mission, with wings of fire!!
From being a grassroots field staff to Managing Director Shivkaran Chaudhary has been associated with SM since its inception. With over two decades of experience in the logistics industry, he has the right combination of knowledge, leadership and business acumen to propel SM to new heights of growth and diversification. Under his leadership, SM established franchises facilities across PAN India. He continues to lead the blue print of vision as framed by his brother Chaudhary Ji.
He is a passionate believer of the 'People-First' philosophy, creativity, innovation, entrepreneurship and empowerment. He is a lifelong optimist who believes that no mountain is too high to climb, every obstacle has a solution attached to it and even the most far-reaching dreams can be realized with imagination, creativity and resilience.
Shivkaran is trained by our founder Chaudhary Ji and he holds a Master’s Degree from MDU Ajmer. He completed Team Management and Leadership Program of Landmark. He remains actively involved in philanthropy and community work through the Lions club of Mumbai Statesmen.
He is a leader who relishes challenges. His multiple roles in logistics industries and geographies have helped him to develop what he calls his ‘stairway to a global mindset’, which challenges us to think fast and think new. He is well networked in the corporate world and Industry Forum.
Mr. Dayal Dhayal, the Director of the Company, has rich experience in Logistic Industry for over two decades. Mr. Dayal is handling dual responsibility of being a Director of the company and also Regional Head of Northern Zone. He is instrumental in marking strategic decisions for the company. Self-driven with a proven track record of success in all aspects of business development, including operations, and administration.
Mr. Suresh Chaudhary is a creative and business-savvy Senior Executive with over a decades of experience in Sales & Marketing, Business Development, Finance management, General Management with P&L accountability.
Professional with the vision and leadership insights to strategically plan, direct and control company operations to capitalize on emerging business opportunities in different and diverse cultures.
Proven ability to combine vision, creativity, and strong business acumen with well developed project management and leadership qualities to support go-to-market efforts, product launches, and branding initiatives, positioning companies and products for success.
Suresh is a decisive, straightforward and energetic Executive who leads by example, consistently galvanizes his teams to action, and is laser-focused on results. His business instinct, stellar communication skills, and ability to advance new initiatives are key differentiators.
Encourages brainstorming, infusing and leveraging the collective intelligence of multidiscipline, cross process teams to improve key decision making. Creates a culture of superior performance, cost consciousness, increased personal responsibility and accountability focused to serve the best interests of the customer and organization.
He is also praised for the tight control he exerts over deadlines and budgets, and for flawless ethics, which guarantees complete transparency regarding any issues, challenges, and results involved in the solutions and strategies he puts forward.
Suresh has done graduation from MumbaiUniversity and prior to joining SM he spent 3 years with SKP in various roles of finance, sales and brand management
Mr. Trilok Chaudhary, a young chartered accountant he is associated with SM in various roles. He did his MBA in marketing from Guru Nanak Institute of management studies. He started his career at middle management level in logistics industry and from there traversed through various roles like Marketing, Sales, Branding and international sales management and finally landed into providing independent consultancy, first small and then large and finally managing Delivery and Relationship of the whole organization. His goal is Enabling People and Organisation to achieve Success with Certainty! Specialised in P & L Management, Strategy Execution, Client Management, Operation Management, international sales management, Delivery Management, People Management and Quality Management. His motto is " Success for Certainty".
Mr. Naushad Chandiwala is associated with SM since 2016. Commerce Graduate with Masters In Computer Software and Marketing Management. He has 27 years of experience in Information Technology / Courier & Logistic Industry managing Pan India Business & Business Operations. A visionary leader with strong analytical and communication skills, good business understanding & specialist in Franchisee Development. A team worker with collaborative approach and a good trainer.
Mr. Rakesh Inaniya an entrepreneur, joined SM in 2018 as Branch Incharge, is now heading Sales in South Region owning and exceeding annual sales targets. He is good at developing and executing strategic plan to achieve sales targets and expand customer base with his strong and long-lasting customer relationship.